한국이엠씨컴퓨터시스템즈
EMC Sr. Systems Engineer Analyst(대졸 신입) 채용
접수기간: 8/18~8/30
모집요강
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Job Title |
Systems Engineer Analyst(대졸 신입) |
|
고용형태 |
정규직 |
|
근무지역 |
서울 |
|
담당업무 |
- 한국EMC 기술 영업 지원 업무 - Quotation 작성 및 관련 기술 지원 - Tech Drawing / RPQ 지원 |
|
필수요건 |
- 4년제 대학 컴퓨터공학 전공 필수 - 영어 능력 – 중/상급 이상(Verbal & Written) |
마감기한
~ 8월 30일까지
접수방법
이메일접수 (Jihye.seo@emc.com)
GENERAL SUMMARY
Provide technical and consultative support to EMC Field Sales, and Presales on specific solutions for the full range of EMC products and services. The SE Analyst is expected to receive, organize and fulfill requests as well as support the field SE's and Account Managers throughout the sales cycle. In this role, SE Analysts will need strong analytical skills, excellent communication skills, aptitude for understanding objectives and the ability to ask good questions to provide comprehensive support to the field.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Deliver all services to the field within defined SLAs and Quality measurements.
Logging of requests via the SFDC Case system in order to provide accurate tracking of cases around various Sales and Presales requests
Escalation of problems when appropriate to Team Leader and GBS Manager
Provide skilled knowledge of EMC services, solutions, and products to the Presales Field. Inquiry topics include the features, functions, compliance, usage, configuration, and support of EMC products, solutions, services and tools and utilities.
Create quotes on more complex deals and check the quotes for technical accuracy on basic deals. May provide alternative configs and recommendations to the TC. May mentor new TC Analysts with quoting and configurations.
Perform technical configuration requests using EMC configuration tools; address/resolve configuration issues.
Interpret customer request and upload data from a customer's systems (server, file service, database application, or catalog) to analytical tools and use them to create customized analysis of potential solutions for SEs to present to the customer.
Monitor regional issue escalations resolutions in partnership with the Theatre Leads and Service Delivery Leads.
Utilizing in-depth knowledge of SE Analyst functions, recommend and implement innovative approaches to driving efficiency and process improvement.
May Provide mentoring and coaching for new SE Analyst resources.
SKILLS
Conflict resolution skills.
Presentation skills.
Customer Service skill.
Possesses strong product/technology/industry knowledge.
Responsiveness.
Time management skills.
Cross-Functional skill.
Problem solving skills.
Communication skills.