한국다우케미칼
Customer Service 신입/경력 채용
접수기간: 7/3~7/20(ASAP)
Customer Service Representative (#1502640)
The Customer Service Representative (CSR) is the daily interface with our customers to ensure customer satisfaction and support business objectives and plans.
Key Roles & Responsibilities
· Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond System, particularly local, intra area and inter area order process.
· Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers.
· Act as backup to other CSR on order handling.
· Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
· Develop & maintain a strong working relationship with relevant functional groups within Dow and most important with customers, through excellent communication skills.
· Develop the level of computer skills to be able to handle the daily operations and others activities as assigned.
· Handle incoming enquiries as appropriate in a timely and responsive manner.
· Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions.
Qualification
· Bachelor Degree with Business, International trading or Logistics related discipline is preferred.
· 2-3 year related customer service working experience is preferred (신입지원 가능)
· Good command of English and Korean in speaking, writing, reading and listening
· Strong interpersonal and communication skills
· Be able to stay organized, calm and constructive under high stress and frequent changes
How to Apply?
Go to Careers At Dow (http://www.dow.com/careers/)
▶채용사이트: http://www.dow.com/en-us/careers/job-details?id=1502640
Ø Enter the Job Number: CS Rep (#1502640)
Ø Confirm the location and click View
Ø Click Apply Now
Ø Make sure to fill out every application step online. Fill out Dow Resume form (attached Word file) and attach it on “file attachment” section. (Name of File: CS Rep_Name)
Ø Candidates who did not fill out the Dow Resume form will be excluded from candidate pool.
· Submission Due: July 20, 2015
· Contact at jpyo@dow.com if you have any queries about the positions but the resumes cannot be submitted via email.
· Please be noted that only the selected applicants who will be contacted via email or phone for possible interviews.
Location
Teheran-Ro, Gangnam-Gu, Korea
[첨부양식]
Dow Resume Form.docx
